[ { "name": "Welcome", "icon": "✦", "tag": "Main menu", "badge": "hot", "tagline": "Start here", "steps": [ { "label": "Main Menu", "bot_message": "Hi {{user.firstName}} 👋 I'm Enzo, your AI growth specialist. We power 24 AI agents built for healthcare practices — from booking and intake to ads, reviews and revenue.{{geo.line}} What can I help you with today?", "type": "options", "options": [ {"icon": "🎯", "text": "Find my AI agents (5 quick questions)", "jump_flow": 1}, {"icon": "🧮", "text": "Calculate my ROI (live numbers)", "jump_flow": 14}, {"icon": "🤖", "text": "Browse all 24 agents by system", "jump_flow": 2}, {"icon": "💰", "text": "See pricing & ROI", "jump_flow": 7}, {"icon": "📅", "text": "Book a free strategy call", "jump_flow": 8}, {"icon": "❓", "text": "Common questions", "jump_flow": 9}, {"icon": "🛠️", "text": "I'm already a client", "jump_flow": 10} ] } ] }, { "name": "Find My Agents", "icon": "🎯", "tag": "Smart Match", "badge": "hot", "tagline": "Personalized agent recommendation", "steps": [ { "label": "Intro", "bot_message": "Awesome — I'll match you with the exact agents your practice needs. Just 5 quick questions ⚡", "type": "options", "options": [{"icon": "▶️", "text": "Let's go"}] }, { "label": "Practice Type", "bot_message": "First — what type of practice do you run?", "type": "options", "options": [ {"icon": "💉", "text": "Med spa / aesthetics"}, {"icon": "🦷", "text": "Dental practice"}, {"icon": "🧠", "text": "Mental health / therapy"}, {"icon": "❤️", "text": "Chiro / functional / wellness"}, {"icon": "🏥", "text": "Primary care / specialist (MD/DO)"}, {"icon": "🐾", "text": "Veterinary"} ] }, { "label": "Biggest Bottleneck", "bot_message": "What's the #1 thing slowing your growth right now?", "type": "options", "options": [ {"icon": "📞", "text": "Missed calls & front-desk overload"}, {"icon": "📅", "text": "No-shows & cancellations"}, {"icon": "🔍", "text": "Low online visibility / not enough leads"}, {"icon": "📣", "text": "Ads spend with no ROI"}, {"icon": "⭐", "text": "Bad/few reviews"}, {"icon": "📋", "text": "Staff drowning in admin / charting"}, {"icon": "💸", "text": "Revenue leaks (uncollected, no recall)"} ] }, { "label": "Patient Volume", "bot_message": "How many new patients are you targeting per month?", "type": "options", "options": [ {"icon": "🌱", "text": "5–15 new/mo"}, {"icon": "📊", "text": "15–40 new/mo"}, {"icon": "🚀", "text": "40–100 new/mo"}, {"icon": "🏆", "text": "100+ new/mo"} ] }, { "label": "Tech Stack", "bot_message": "What's already running at your practice?", "type": "options", "options": [ {"icon": "📵", "text": "Nothing — pen & paper / basic phone"}, {"icon": "🌐", "text": "Website + Google profile, that's it"}, {"icon": "📈", "text": "Running Google or Meta ads"}, {"icon": "🤖", "text": "Some automation but messy"}, {"icon": "🏢", "text": "Multi-location / EHR + booking system"} ] }, { "label": "Budget", "bot_message": "Last one — comfortable monthly budget for your AI stack?", "type": "options", "options": [ {"icon": "💵", "text": "Under $500/mo (single agent)"}, {"icon": "💰", "text": "$500–1,500/mo (a few agents)"}, {"icon": "💎", "text": "$1,500–3,000/mo (a system or two)"}, {"icon": "🏆", "text": "$3,000+/mo (full Enzo OS Complete)"} ] }, { "label": "Recommendation", "bot_message": "🎯 Based on your answers, here's what I'd recommend:", "type": "agent_recommend" }, { "label": "Lead Capture", "bot_message": "Want a custom rollout plan + ROI projection for these agents? Drop your info and I'll have a specialist reach out within an hour:", "type": "form", "note": "📍 Free 30-min strategy call · No credit card · 30-day money-back" } ] }, { "name": "Browse All Agents", "icon": "🤖", "tag": "All 24", "badge": "warm", "tagline": "Browse by system", "steps": [ { "label": "Pick a system", "bot_message": "We organize our 24 AI agents into 4 systems ($1,199/mo each) or grab them all with Enzo OS Complete ($2,999/mo). Which one fits your goal?", "type": "options", "options": [ {"icon": "🏢", "text": "Front Desk — 7 agents that answer calls, book & follow up", "jump_flow": 3}, {"icon": "⚙️", "text": "Operations — 8 agents that run the back office", "jump_flow": 4}, {"icon": "📈", "text": "Growth — 5 agents that bring in patients", "jump_flow": 5}, {"icon": "💰", "text": "Revenue — 4 agents that protect & grow $", "jump_flow": 6}, {"icon": "🏆", "text": "Show me Enzo OS Complete (all 24)", "jump_flow": 13} ] } ] }, { "name": "Front Desk System", "icon": "🏢", "tag": "Front Desk", "badge": "hot", "tagline": "7 agents · $1,199/mo", "steps": [ { "label": "Intro", "bot_message": "Front Desk system — never miss a lead again. 7 agents that answer every call, book every appointment, and follow up automatically.", "type": "agent_system", "system": "frontdesk" }, { "label": "What you'd add first", "bot_message": "Most practices kick off with one of these. Which sounds most painful in your office right now?", "type": "options", "options": [ {"icon": "📞", "text": "Phones ringing off the hook — need 24/7 receptionist"}, {"icon": "🤖", "text": "Need a chatbot on my site to qualify leads"}, {"icon": "📅", "text": "Want self-booking that syncs my calendar"}, {"icon": "📋", "text": "Tired of paper intake / insurance forms"}, {"icon": "💬", "text": "Missed calls = lost revenue"}, {"icon": "🔔", "text": "Too many no-shows / late cancels"} ] }, { "label": "Practice Type", "bot_message": "Got it. What type of practice are we talking about?", "type": "options", "options": [ {"icon": "💉", "text": "Med spa / aesthetics"}, {"icon": "🦷", "text": "Dental"}, {"icon": "🏥", "text": "Medical / specialist"}, {"icon": "🧠", "text": "Mental health"}, {"icon": "❤️", "text": "Chiro / wellness"} ] }, { "label": "Lead Capture", "bot_message": "Perfect — Front Desk pays for itself in the first month for most practices we onboard. Drop your info and I'll have a specialist walk you through a live demo:", "type": "form", "note": "📍 Front Desk = $1,199/mo · go-live in 14 days · BAA included" } ] }, { "name": "Operations System", "icon": "⚙️", "tag": "Operations", "badge": "warm", "tagline": "8 agents · $1,199/mo", "steps": [ { "label": "Intro", "bot_message": "Operations system — your back office, on autopilot. 8 agents that handle CRM, charting, no-show recovery, multi-location and staff support.", "type": "agent_system", "system": "ops" }, { "label": "Pain Point", "bot_message": "Where does your team waste the most time?", "type": "options", "options": [ {"icon": "📋", "text": "Charting / SOAP notes after every patient"}, {"icon": "🔄", "text": "Chasing no-shows & rebooking"}, {"icon": "👥", "text": "Onboarding/training new staff"}, {"icon": "📊", "text": "Juggling multiple locations"}, {"icon": "📥", "text": "Copy-paste between EHR/CRM/forms"}, {"icon": "📝", "text": "Following up post-visit"} ] }, { "label": "Practice Size", "bot_message": "How big is your team?", "type": "options", "options": [ {"icon": "👤", "text": "Solo provider"}, {"icon": "👥", "text": "2–5 people"}, {"icon": "🏢", "text": "6–15 people"}, {"icon": "🏬", "text": "Multi-location / 15+"} ] }, { "label": "Lead Capture", "bot_message": "Got it — Operations typically saves a 5-person team 15–25 hours/week. Let's talk about how we'd roll it out for you:", "type": "form", "note": "📍 Operations = $1,199/mo · 14-day go-live · cancel anytime" } ] }, { "name": "Growth System", "icon": "📈", "tag": "Growth", "badge": "hot", "tagline": "5 agents · $1,199/mo", "steps": [ { "label": "Intro", "bot_message": "Growth system — fill your calendar predictably. 5 agents handling SEO, ads, content, acquisition funnels and patient lifecycle.", "type": "agent_system", "system": "growth" }, { "label": "What you need first", "bot_message": "Where's the biggest gap in your patient acquisition?", "type": "options", "options": [ {"icon": "🔍", "text": "Nobody finds us on Google or AI search"}, {"icon": "📣", "text": "Running ads — need better ROAS"}, {"icon": "🎬", "text": "No content — empty social feeds"}, {"icon": "🎯", "text": "Traffic, but it doesn't convert to patients"}, {"icon": "💌", "text": "Old patients churn / no recall system"} ] }, { "label": "Spend Today", "bot_message": "How much are you currently spending on ads + marketing per month (combined)?", "type": "options", "options": [ {"icon": "❌", "text": "Nothing yet"}, {"icon": "💵", "text": "Under $1k/mo"}, {"icon": "💰", "text": "$1k–5k/mo"}, {"icon": "💎", "text": "$5k–15k/mo"}, {"icon": "🚀", "text": "$15k+/mo"} ] }, { "label": "Lead Capture", "bot_message": "Nice — Growth clients see 2–4× ROAS in 90 days. Drop your info and we'll send a market analysis for your area:", "type": "form", "note": "📍 Growth = $1,199/mo + ad spend · free competitor audit" } ] }, { "name": "Revenue System", "icon": "💰", "tag": "Revenue", "badge": "warm", "tagline": "4 agents · $1,199/mo", "steps": [ { "label": "Intro", "bot_message": "Revenue system — protect what you earn, grow what you should. 4 agents handling payments, reviews, analytics and AI billing.", "type": "agent_system", "system": "revenue" }, { "label": "What's leaking", "bot_message": "Where's the revenue leaking?", "type": "options", "options": [ {"icon": "💳", "text": "Patients book then ghost — need deposits"}, {"icon": "⭐", "text": "Reviews — too few or too negative"}, {"icon": "📊", "text": "Can't see what's actually working"}, {"icon": "🧾", "text": "Billing/coding errors costing me money"}, {"icon": "🔁", "text": "No recurring revenue (memberships)"} ] }, { "label": "Monthly Revenue", "bot_message": "Roughly what's your monthly revenue today?", "type": "options", "options": [ {"icon": "🌱", "text": "Under $25k"}, {"icon": "📊", "text": "$25k–75k"}, {"icon": "💎", "text": "$75k–250k"}, {"icon": "🏆", "text": "$250k+"} ] }, { "label": "Lead Capture", "bot_message": "Revenue agents typically recover $8–25k/mo within 90 days. Want a custom revenue recovery plan?", "type": "form", "note": "📍 Revenue = $1,199/mo · payback in week 4 for most clients" } ] }, { "name": "Pricing & ROI", "icon": "💰", "tag": "Pricing", "badge": "warm", "tagline": "All plans + ROI", "steps": [ { "label": "Pricing Display", "bot_message": "Here's how Enzo OS pricing works — flat monthly, no setup fees, cancel any time. 30-day money-back guarantee on every plan.", "type": "pricing_info" }, { "label": "Pick a fit", "bot_message": "Which feels closest to your stage?", "type": "options", "options": [ {"icon": "🌱", "text": "À la carte — pick 1–3 agents from $199/mo each"}, {"icon": "🏢", "text": "One system at $1,199/mo (Front Desk most start here)"}, {"icon": "💎", "text": "Two systems for $2,098/mo (~12% off)"}, {"icon": "🏆", "text": "Enzo OS Complete — all 24 for $2,999/mo (best value)"}, {"icon": "🤔", "text": "Not sure — match me with a recommendation", "jump_flow": 1} ] }, { "label": "Contact Pref", "bot_message": "Want a custom quote with ROI projection for your specific practice?", "type": "options", "options": [ {"icon": "📅", "text": "Yes — book me a 30-min strategy call"}, {"icon": "📧", "text": "Yes — email me a quote first"}, {"icon": "❓", "text": "I have questions before pricing", "jump_flow": 9} ] }, { "label": "Lead Capture", "bot_message": "Perfect. Drop your info and we'll send a tailored pricing breakdown + projected ROI within the hour:", "type": "form", "note": "📍 Free quote · Annual plans save 17% · No setup fees" } ] }, { "name": "Book Strategy Call", "icon": "📅", "tag": "Book", "badge": "hot", "tagline": "30-min free call", "steps": [ { "label": "Intro", "bot_message": "Great — let's get you on the calendar. A few quick questions so the right specialist takes the call.", "type": "options", "options": [{"icon": "▶️", "text": "Let's start"}] }, { "label": "Goal", "bot_message": "What's the top goal of the call?", "type": "options", "options": [ {"icon": "🚀", "text": "Get a growth/marketing strategy"}, {"icon": "🤖", "text": "See a live AI agent demo"}, {"icon": "📊", "text": "Custom pricing & ROI projection"}, {"icon": "🔄", "text": "Switch from current agency"}, {"icon": "❓", "text": "Just exploring my options"} ] }, { "label": "Timing", "bot_message": "When would you like to start if it's a fit?", "type": "options", "options": [ {"icon": "🔥", "text": "ASAP — within 2 weeks"}, {"icon": "📆", "text": "Within 30 days"}, {"icon": "🗓️", "text": "60–90 days out"}, {"icon": "👀", "text": "Just researching for now"} ] }, { "label": "Practice Size", "bot_message": "Quick context — what's your monthly revenue?", "type": "options", "options": [ {"icon": "🌱", "text": "Pre-launch / under $25k"}, {"icon": "📊", "text": "$25k–75k"}, {"icon": "💎", "text": "$75k–250k"}, {"icon": "🏆", "text": "$250k+"} ] }, { "label": "Lead Capture", "bot_message": "Locked in — drop your info and we'll send a Calendly link with available slots in the next 48 hours:", "type": "form", "note": "📍 30-min call · zero pressure · we leave you with a written plan either way" } ] }, { "name": "Common Questions", "icon": "❓", "tag": "FAQ", "badge": "warm", "tagline": "Quick answers", "steps": [ { "label": "Pick a question", "bot_message": "Here are the questions we get most often. Pick one:", "type": "options", "options": [ {"icon": "💡", "text": "How does Enzo OS actually work?"}, {"icon": "🏥", "text": "Is it HIPAA-compliant?"}, {"icon": "📅", "text": "How fast can you go live?"}, {"icon": "💰", "text": "What does it cost vs. hiring staff?"}, {"icon": "🤖", "text": "Which AI models do you use?"}, {"icon": "🔒", "text": "Who owns the data?"}, {"icon": "📋", "text": "Will it work with my EHR/PMS?"}, {"icon": "📞", "text": "What if the AI gets something wrong?"}, {"icon": "⏱️", "text": "What if I want to cancel?"}, {"icon": "🎯", "text": "What kind of results do clients see?"} ] }, { "label": "Answer", "bot_message": "Great question 👇", "type": "faq" }, { "label": "Next", "bot_message": "Anything else I can answer, or want to take the next step?", "type": "options", "options": [ {"icon": "❓", "text": "Another question", "jump_flow": 9}, {"icon": "🎯", "text": "Find my agents", "jump_flow": 1}, {"icon": "📅", "text": "Book a strategy call", "jump_flow": 8}, {"icon": "💰", "text": "See pricing", "jump_flow": 7} ] } ] }, { "name": "I'm a Client", "icon": "🛠️", "tag": "Client Help", "badge": "warm", "tagline": "Account help", "steps": [ { "label": "Pick", "bot_message": "Welcome back 👋 What do you need?", "type": "options", "options": [ {"icon": "🔐", "text": "How do I log in to my portal?", "jump_flow": 11}, {"icon": "🎫", "text": "How do I submit a support ticket?", "jump_flow": 12}, {"icon": "💳", "text": "Update my billing / payment method"}, {"icon": "📅", "text": "Book a call with my account manager"}, {"icon": "📈", "text": "See my project status / reports"}, {"icon": "🆘", "text": "Something's broken — urgent help"} ] }, { "label": "Capture", "bot_message": "Got it. Drop your info and we'll route you to the right person on your account:", "type": "form", "note": "📍 Existing clients: replies within 1 business hour during 9–6 ET" } ] }, { "name": "How to Login", "icon": "🔐", "tag": "Login Help", "badge": "warm", "tagline": "Step-by-step", "steps": [ { "label": "Steps", "bot_message": "Here's how to log in:

1. Go to enzo-marketing.com/client-portal
2. Enter the email we used during onboarding
3. Use your password — or click \"Forgot password\" for a reset link
4. Once in, click Help in the sidebar to submit tickets or browse guides", "type": "options", "options": [ {"icon": "✅", "text": "I'm in — thanks!"}, {"icon": "❌", "text": "Forgot password — need a reset"}, {"icon": "❓", "text": "I never got my login email"}, {"icon": "🆘", "text": "Different problem"} ] }, { "label": "Capture", "bot_message": "Drop your info and we'll resolve it within an hour:", "type": "form", "note": "📍 We'll verify your account and email a reset link directly" } ] }, { "name": "How to Submit Ticket", "icon": "🎫", "tag": "Ticket Help", "badge": "warm", "tagline": "Step-by-step", "steps": [ { "label": "Steps", "bot_message": "Submitting a ticket from inside your portal:

1. Log in at /client-portal
2. Click Help in the sidebar → Submit ticket
3. Pick a category, describe the issue, attach any screenshots
4. Hit submit — we reply within 1 business hour

You can also email support@patientrealm.com from your account email and it'll auto-create a ticket.", "type": "options", "options": [ {"icon": "✅", "text": "Got it"}, {"icon": "🚫", "text": "Can't access the portal", "jump_flow": 11}, {"icon": "🆘", "text": "Skip — submit my issue right now"} ] }, { "label": "Capture", "bot_message": "Tell us what's going on — we'll create the ticket on your behalf and email you the link:", "type": "form", "note": "📍 Ticket reply within 1 business hour · 9–6 ET Mon–Fri" } ] }, { "name": "Enzo OS Complete", "icon": "🏆", "tag": "Complete", "badge": "hot", "tagline": "All 24 agents", "steps": [ { "label": "Pitch", "bot_message": "Enzo OS Complete — every agent we make, working as one system.

✦ All 24 AI agents · 4 systems · One dashboard
✦ Dedicated success team + priority support
✦ HIPAA BAA, 14-day go-live, no contracts
✦ Save $5,227/mo vs. buying agents individually

$2,999/mo · annual plans 17% off · 30-day money-back", "type": "options", "options": [ {"icon": "📅", "text": "Book me a strategy call to roll this out"}, {"icon": "📧", "text": "Email me a custom quote first"}, {"icon": "🤔", "text": "What's included exactly?"}, {"icon": "💵", "text": "Compare vs. à la carte", "jump_flow": 7} ] }, { "label": "Capture", "bot_message": "Awesome — drop your info and we'll send a custom Complete proposal with ROI projection for your practice within the hour:", "type": "form", "note": "📍 Complete · $2,999/mo · all 24 agents · dedicated success team" } ] }, { "name": "ROI Calculator", "icon": "🧮", "tag": "ROI", "badge": "hot", "tagline": "Live numbers for your practice", "steps": [ { "label": "Inputs", "bot_message": "Let's run the math for your practice — these 4 numbers tell us exactly how much Enzo OS would put back in your pocket each month. No commitment, no email needed yet.", "type": "roi_calc" }, { "label": "Lead Capture", "bot_message": "Want a custom written ROI projection (with breakdown by agent + 90-day plan)? Drop your info and we'll send it within the hour:", "type": "form", "note": "📍 Free written ROI report · 30-min strategy call included" } ] } ]

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